PersonalSal
Experiences Start
Before The First Hello
Use Case
My name is Sal
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I am your Customer Enthusiast with over a decade of experience in customer support and customer experience. I have always had a passion for helping customers leaving a lasting impression of what exceptional support should be. Beyond that, I am dedicated to people and committed to helping my team provide the best experience with minimal stress. I am dedicated to transforming the customer journey into an art form, where every interaction is an opportunity to make a meaningful impact and turn customers into lifelong advocates.
My Approach
Walking with our Customers
I believe that every interaction with our customers should be intentional and thoughtfully designed from the very first hello. Authenticity and honesty are at the heart of everything I do, ensuring that our approach never feels like a sales pitch. We genuinely desire the best outcomes for our clients, fostering experiences that are meaningful and impactful. Let's create extraordinary customer experiences together, one authentic connection at a time.
Recent Insights
Stories
Sal is all about collaboration. Collaborating with customers. Collaborating with the support organization as a player and coach. Collaborating across the company to work better together to achieve a positive and coordinated customer experience. He helped establish and grow the support function at data.world. He was critical to us establishing our CSAT surveys, metrics, and data-driven approach to quality support. Any organization would be lucky to call Sal a leader, a manager, a mentor, and teammate.
Tim , COO
Sal is a strong support leader with excellent communication skills. Sal is uber-responsive to requests, always thinking with a customer-centric mentality. I loved working with Sal for many reasons - from his data-driven approach to most importantly - his listening skills and level of empathy. He’s a gem of a leader and any company would be lucky to have him.
Blynn, VP of CS
Sal is the strongest Support Manager I've ever had the pleasure of working with. In his first year, he streamlined our Support operations, dropped our ticket queue from 72 hours+ for initial response time to same-day, and was extremely collaborative with his CS counterparts and customers every step of the way. Sal is the rare support leader you can put in front of customers with confidence. He has a knack for de-escalation and brought an infectious energy to work that will be missed.
Carson Stone, Senior CSM
About
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Father of two and an amateur cook, I love starting new projects and bring the same enthusiasm to professional challenges.
Customer Enthusiast with over a decade of experience in customer support and customer experience. A passion for helping customers with any request, leaving a lasting impression of what exceptional support should be.
Building Customer Journeys before they even know they have started that will lead to impactful and intentional relationships for years to come.